Frequently Asked Questions

Answers to common questions.

Edraw Max, Edraw Infographic, OrgCharting and Edraw Project provide a 15-day free trial. Edraw MindMaster and Edraw Max Online provide both Free and Pro versions. The Pro version requires a subscription or license to access.
After payment, license information and invoice will be sent to the registered email address immediately. If you fail to get an invoice, please submit your order reference and request to us from
For tax-exempt organizations, please proceed with the payment first. After that, please submit your order reference and tax-exempt document to us from
We will send the document to apply for the tax refund. The request usually will be processed in one business day after we receive the material and the refund could take 2-10 business days to reach your bank account depending on each bank processing time.
The listing price on the website does not include sales tax or VAT. Companies in the EU will pay 0% if they provide a valid company VAT number. Please process your order first, and after that, please submit your order reference and VAT number to us from, and we will assist in applying for a VAT refund to you.
No. Please choose the renew package from the renew&upgrade center If you are not sure about the renewal options, please contact us at
Yes, we offer multi-user license for government, enterprise and education and any other industries who require large quantity users licenses of Edraw products. You can find the multi-user license price in the “Business” column on each product pricing page. For a quote, please contact us at
Please refer to the refund policy to process.
Please send the screenshot and the website URL of the product you would like to order to And we will assist with the purchase.
There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or have a security authentication issue. Please send the screenshot and the website URL of the product you would like to order to And we will assist with the purchase.
Our website accepts PayPal, Credit Card, Bank/Wire Transfer. You can check all payment methods after adding Edraw products to the cart.
1. Processed order via 2Checkout: When you purchase a subscription license, you can choose to cancel the auto-renew function on the order page during the payment. When you select the auto-renew option, you will be informed two weeks ahead of the subscription expiry date. You can cancel the auto-renew subscription follow the steps: log in Avangate MyAccount via, go to "My Products" and click "Stop automatic license renewal" beneath each product that has this option enabled.
2. Processed order via other methods: Please submit your order reference and request to us from